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Now Hiring - Inside Sales Executive & CSR Manager in American Canyon, CA

Inside Sales Executive & CSR Manager in American Canyon, CA

Amcor Limited
Base Salary $51K - $74K
Total Comp: NA
Qualifications Years In Sales
Industry: Manufacturing
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Machinery Manufacturing
To Whom Manufacturing
Location: American Canyon, CA
3.5

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home- and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve value chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly light-weighted, recyclable and reusable, and made using a rising amount of recycled content. Around 47,000 Amcor people generate US$12.5 billion in sales from operations that span about 230 locations in 40-plus countries. NYSE: AMCR; ASX: AMC
Position Overview:
This is a cross-functional position and requires interaction with various key players within the organization: Plant General Manager, local Sales Executives, CSR team, Value+ team, operations and Quality Control teams. Due to the customers/prospects profile, the position main function is of a promoter and problem solver. The incumbent should be able to overcome difficult situations where conflict management skills are essential in relation to quality or delivery challenges. Ability to handle the supervision of the customer service representative (CSR) team “Front office” and is in direct contact with more than 600 customers. Responsible for promoting Amcor’s product range, increasing sales by acquiring new customers, directing potential new customers to Sales growth executives, where appropriate, and developing business at existing customers in a large territory.

In order to be successful in this role, the incumbent must be highly organized and demonstrate strong time management skills in order to balance the required level of inside sales activity, the adequate level of reporting, and management leadership skill & knowledge.

Essential Responsibilities and Duties:
  • Handle sales of capsules and closures in multiple regions
  • Promote Amcor products as the preferred solution to assigned customers/prospects
  • Grow and defend sales of the BU to achieve budget levels in volume, value and margin.
  • Build trust and rapport to develop long term relationships with customers.
  • Report specific customer engagement and value creation activities.
  • Keep up to date and manage the specific territories market study.
  • Manage and work closely with customer service team to ensure the proper level of customer support and communication with the Sales team.
  • Work closely with the CSRs to establish a team environment and to promote respect and share responsibilities.
  • Maintain support from the CSR team to identify customers requiring visits to close deals, NBO’s, etc.

Qualifications:
  • Sales and Sustainable growth – Customer Facing Activity (15%)
  • Establish, develop and maintain customer relationships through regular contacts (phone mainly, email, Team call) with current and prospective customers in the assigned territory in order to generate sales and profit.
  • Follow-up on active leads via calls and emails. Distribute leads to the Sales team, when appropriate.
  • Maintain close coordination with the Sales community, CSR, FTS and Quality team.

  • Customer Sales Preparation
    Tasks (10%)
  • Analyse territory/market/customer potentials to better address prospects and existing customers.
  • Record customer/prospect visits, calls and actions into SFDC.
  • Make sure that all relevant information regarding customer new business and leads are fed into SFDC.
  • Produce clear and written quotations for customers that lead to closed deals.
  • Prepare detailed Customer Value+ (margin reviews).
  • Prepare with the Margin Manager the Pre-Validation Form (PVF) for any contracts.

  • Customer Involvem
    ent (20%)
  • Upon request and, in close coordination with the CSR team, attend conference calls and meetings for order or New Product Development status tracking and coordination.
  • Perform presentations to existing and prospecting customers to promote Amcor’s solutions.
  • Be the voice of the customer to plant, sales & marketing managers.
  • Be the preferred intermediary for bespoke design and colour proofs remittance before production.
  • Help track/follow-up customer claims. If need be, coordinate quality performance balance with Quality Dept.
  • Work closely with FTS team to ensure superior customer experience.
  • Continuously improve market intelligence and competition knowledge
  • Be present or make sure the proper CSR is present for customer press checks on site at the local facility wherever necessary or requested.

  • Customer Service Supervision (
    35%)
  • Oversee the overall coverage for customer accounts within the team, including account assignments. Schedule assignments to cover breaks, lunch, vacations, as well as unplanned absences
  • Lead the team by example in the management of his/her own accounts.
  • Provide support for team members to help solve Customer issues.
  • Work with the designated Customer Service Trainer to improve skill levels within the team with a goal to empower the CSR’s to execute their duties without the requirement of constant oversite.
  • Work with the Sales Director to assure the development, as well as performance monitoring of CAMs within the team
  • Manage team meetings and resources for Project management as required within Customer Service.

  • Internal
    duties (20%)
  • Follow the BG’s pricing principles and guidelines of the Value+ team under the supervision of the regional Sales Manager.
  • Performs monthly reports to Sales Manager.
  • Support the needs of the business in procuring Forecasts from specific customers.
  • Provide direction and risk assessment with specific seasonal supply chain activity such as Anticipation and de-stocking programs.
  • Play a lead role in sales & customer service process improvements & enhanced utilization of system tools & information.

Requirements:
  • BA or BS with a minimum of 3 years’ experience in the sales of B2B solutions highly desirable.
  • CRM systems knowledge, experience with salesforce.com is an asset.
  • Knowledge of management principles & disciplines.
  • Previous sales negotiation experience both internal and external desirable.
  • Knowledge of wine, glass, label, or capsule industry/environment a plus.
  • Valid Driving License.
  • Commercial acumen and good presentation skills.
  • Ability to build customer loyalty
  • Excellent knowledge & experience in customer service & strong leadership skills.

Other Skills/Requirements:
  • Ability to work effectively in a cross-functional team environment
  • Communicate well with internal and external stakeholders and customers
  • Able to influence, motivate, and lead a team.
  • High level of accuracy and attention to detail.
  • Good command of Microsoft Office products, including Excel, Word, and PowerPoint.
  • Well organized.

Relationships:

Internal -

External -

  • Director Capsules NA & Sales Director

Select customer portfolio with varying customer profiles

  • Sales Manager growth & Sales Execs (5)

Market influencers (eg: local bottlers)

  • Plant General Manager

Mobile bottlers

  • Customer Service Representatives (5)

Distributors

  • Value+ team and manager (2)

  • Marketing Coordinator (1)

Quality Mg (1)r 3 Technical Field Service

Finance Manager (1) Accounting Asst. (2)

  • Production/Technical Service/EHS Manager(1)

  • HR Manager (1)

Physical Requirements:
  • Normal Vision

  • Distant Vision

  • Near Vision

  • Hearing/ Listening

  • Sitting

  • Talking/Speaking

  • Hand/Finger Dexterity

  • Walking

  • Standing

  • Stooping

  • Pushing/Pulling

  • Bending

  • Kneeling

  • Climbing

  • Lifting (amount 50+ pounds)

  • Carrying (amount 50+ pounds)

  • Driving- Forklift

  • Lifting (amount < 50 pounds)

  • Carrying (amount < 50 pounds- occasional)

  • Driving – Automobile/truck/van

Other Physical Requirements: N/A
Work Environment: Office Environment
The information contained herein is not intended to be an all-inclusive list of the duties, responsibilities, skills and/or abilities.
Our Expectations:
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:
  • Our people are engaged and developing as part of a high-performing Amcor team.
  • Our customers grow and prosper from Amcor’s quality, service, and innovation.
  • Our investors benefit from Amcor’s consistent growth and superior returns.
  • The environment is better off because of Amcor’s leadership and products.
With more than 55 plants in 22 countries, Amcor Flexibles Europe, Middle East and Africa (AFEMEA), a division of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the food, beverage, pharma, personal care, medical and industrial markets. Its award winning approach towards sustainability makes AFEMEA the preferred partner for customers looking for responsible packaging solutions.
Amcor Limited
Company Size
10000+ Employees
Founded
1860
They Sell
Machinery Manufacturing
To Whom
Manufacturing
Website
www.amcor.com
Revenue
$5 to $10 billion (USD)


Amcor Limited is currently hiring for 4 sales positions
Amcor Limited has openings in: WI, CA, & NC
The average salary at Amcor Limited is:

4 Yes (amount not posted)

Amcor Limited
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Amcor Limited

Amcor Limited is currently hiring for 4 sales positions
Amcor Limited has openings in: WI, CA, & NC
The average salary at Amcor Limited is:

4 Yes (amount not posted)